REFUND POLICY
Refund Policy
At LUXE AURA, we want you to love every product you purchase from us. If something isn’t right, we’re here to help. Please review our refund policy below.
Returns & Refunds
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method.
Non‑Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
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Used beauty tools
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Opened skincare products
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Sale or clearance items
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Gift cards
If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
We only replace items that arrive defective or damaged. If you need an exchange for the same item, contact us at [your email address] with photos of the issue.
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this window, your order may already be processing or shipped.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Shipping fees are non‑refundable.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account
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Contact your credit card company
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Contact your bank
If you’ve done all of the above and still haven’t received your refund, reach out to us at [your email address].