SHIPPING POLICY
Shipping Policy
Thank you for shopping with LUXE AURA. We’re committed to delivering your beauty essentials quickly and safely. Please review our shipping guidelines below.
Processing Times
Orders are processed within 1–3 business days. During high‑volume periods (holidays, sales), processing may take slightly longer.
Shipping Times
Estimated delivery times vary by location:
-
United States: 5–12 business days
-
Canada: 7–15 business days
-
International: 10–20 business days
Please note: These are estimates provided by carriers and may vary due to customs, weather, or unforeseen delays.
Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available during promotions or when meeting minimum order requirements.
Incorrect Address
Please double‑check your shipping details. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us within 12 hours of placing your order.
Lost or Delayed Packages
If your package is delayed or appears lost:
-
Check your tracking information
-
Contact the carrier directly
-
Reach out to us if you still need help
We will assist you in resolving the issue, but we cannot be held responsible for delays caused by carriers.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, taxes, or import duties. These charges vary by country and are not included in your order total.
Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 48 hours with photos of the issue so we can assist you promptly.